ABA Practice Operations, Medical Billing Virtual Assistant

About the Role

We are recruiting an expert Virtual Assistant specializing in medical billing and operational support for ABA therapy providers. You will assist healthcare professionals by handling administrative and financial processes, enabling clinical staff to prioritize patient care. As an integral member of an international remote workforce, you will maintain compliant, organized, and efficient business operations for various clients worldwide.

Requirements

• Extensive background in medical billing and administration for ABA therapy, including knowledge of CPT coding, insurance follow-ups, and claims submission.
• Direct experience with Tricare West authorization and billing processes, along with expert usage of the Availity portal.
• Demonstrated competence in healthcare administration, particularly in documentation, client communication, and scheduling.
• Ability to work autonomously, troubleshoot technical problems, and draft operational SOPs with a high level of organization.
• Familiarity with software including Google Voice, Microsoft 365, Motivity, and Office Ally.
• Strong English language skills in both writing and speaking, a professional home-based workspace with high-speed internet, and the ability to submit NBI or local police clearance prior to starting.

Responsibilities

• Handle day-to-day administrative tasks, including handling phone calls, managing emails, coordinating schedules, and overseeing client onboarding.
• Submit ABA therapy claims through Office Ally and conduct full-cycle revenue management, such as resolving denials, managing appeals, posting payments, and monitoring accounts receivable.
• Confirm insurance coverage, handle the request and renewal process for authorizations, and serve as a liaison between families and insurance providers.
• Utilize Motivity for scheduling and clinical documentation, update administrative tracking documents, and aid in talent acquisition tasks like interview scheduling and job posting.
• Create and update checklists and standard operating procedures to optimize office efficiency and ensure healthcare systems remain orderly.

Benefits & Perks

• Dedicated support from HR and contractor management teams.
• Full certification and training in cybersecurity and HIPAA standards, plus specialized performance development courses.
• Adherence to client-approved U.S. holidays and flexibility for client-approved time off.
• Access to essential professional tools, resources, and optional premium VPN services.
• Opportunities for performance incentives and other benefits approved by clients.