Account Manager – AU/NZ, EOR/COR
Posted 1 day ago
You'll complete your application on Pear Tree.'s career site.
About the Role
This organization specializes in international recruitment and staffing solutions, linking companies in Australia, the US, and the UK with talented professionals located in the Philippines. The firm handles the entire lifecycle of hiring, encompassing candidate identification, vetting, payroll processing, and Employer of Record functions, all while maintaining a transparent model that avoids hidden agency fees. As an Account Manager for the AU/NZ market, you will integrate into an established and expanding organization, acting as the main representative for your clients. You will cultivate enduring professional partnerships and guarantee that workforce requirements are addressed with excellence. Operating alongside a collaborative team based in Australia, you will facilitate communication between external clients and internal recruitment, operational, and compliance staff to ensure projects are delivered successfully.
Requirements
- You should possess between two and five years of background in client-facing positions such as Account Management or Customer Success.
- Experience supporting the Australian or New Zealand markets is necessary, alongside a strong history of managing business-to-business accounts.
- You need the ability to thrive working autonomously in a remote setting while demonstrating superior verbal and written English skills.
- Proficiency with CRM software and account management technologies is mandatory, as is the demonstrated capacity to manage client expectations, navigate escalations, and execute retention strategies.
- You must have knowledge of the Employer of Record, Contractor of Record, or international staffing sectors, including an understanding of worldwide payroll and cross-border employment policies.
Responsibilities
- You will serve as the lead contact for clients throughout Australia and New Zealand, fostering and sustaining robust professional connections.
- Your work involves grasping client business goals to offer customized recommendations and overseeing account status to spot potential challenges or expansion prospects.
- You will lead periodic business assessments, manage client grievances, and resolve service-related concerns to uphold high satisfaction levels.
- It is your duty to collaborate with the recruitment, operational, and payroll departments to ensure efficient service provision and support the intake process.
- You will be responsible for updating client information within the CRM, monitoring account metrics, and implementing strategies to bolster client retention.
Benefits & Perks
- The position provides a salary that is competitive and commensurate with your professional experience.
- You will enjoy the convenience of a fully remote work arrangement, allowing you to work from your home anywhere within the Philippines.
- The package includes paid local holidays that follow the Australian business schedule.
- You will have access to consistent professional development and training resources.
- You will collaborate with a helpful team in Australia within a secure and growing company that promises long-term engagement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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