Account Manager – Logistics Operations
Posted 18 days ago
You'll complete your application on Fresh Prints's career site.
About the Role
This organization provides personalized collegiate apparel, including shirts, hoodies, and sweatpants, through an easy-to-use digital design platform. Based in New York City, the firm is currently hiring a remote Account Manager for Logistics Operations. You will be instrumental in managing supply chain workflows, fostering partner alliances, and enhancing processes to support the company's growth within the e-commerce and retail sectors. Your primary focus will be ensuring efficient product distribution and consistent service excellence throughout the supply network.
Requirements
- You should have a minimum of 3 years of professional background in carrier management, account management, logistics operations, or a comparable discipline.
- You must have hands-on experience engaging with carriers, drivers, or logistics stakeholders and possess strong analytical abilities to resolve intricate delivery problems.
- You need to be proficient in interpreting operational data, tracking performance benchmarks, and using metrics to spot emerging trends.
- You must demonstrate exceptional organizational skills, clear verbal and written communication, and a high level of personal responsibility.
- You should be capable of working in a high-speed setting, taking the initiative to prioritize tasks and address logistical challenges.
- Background in freight, last-mile delivery, or logistics reporting software is considered a significant asset.
Responsibilities
- You will develop and sustain effective professional connections with drivers, carriers, and logistics service providers.
- You will act as the lead point of contact for operational issues, resolving service disruptions, delivery delays, and other supply chain obstacles.
- You will monitor delivery statistics and performance data to detect operational hurdles and execute improvements.
- You will oversee the resolution of shipping claims, instances of cargo damage or loss, and other distribution inconsistencies by working with internal departments and external partners.
- You will help refine communication strategies and workflows, including the creation and documentation of standard operating procedures to increase operational productivity.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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