Account Manager – Managed Services
Posted 24 days ago
You'll complete your application on Minutes to Seconds's career site.
About the Role
This organization delivers IT outsourcing and workforce augmentation services, helping clients overcome skill shortages and meet project-specific needs. Through customized recruitment for local and offshore staffing, the firm enables operational improvements and long-term business growth. As an Account Manager, you act as the main representative for Australian clients, fostering enduring professional relationships. You will develop a comprehensive understanding of each client’s strategic goals and IT infrastructure to provide expert guidance and support through ongoing account management, consistent check-ins, and formal business reviews.
Requirements
- Between 3 and 5 years of professional background in service delivery, customer success, or IT account management, specifically within an MSP setting.
- Comprehensive knowledge of managed service business structures, IT infrastructure, security, and cloud technologies.
- Advanced verbal and written English proficiency, with the capacity to translate technical details for non-technical audiences.
- Demonstrated negotiation and commercial expertise to expand account value.
- Capability to work autonomously in a remote setting while keeping to Australian business hours.
- Experience with tools such as Azure, Microsoft 365, Active Directory, Intune, and standard RMM or PSA platforms.
- Bachelor's degree in business or information technology is preferred, and holding Microsoft or ITIL certifications is highly advantageous.
Responsibilities
- Keep detailed account logs and activity records updated within the CRM system.
- Act as the main communication bridge between customers and internal technical staff to define requirements and resolve high-priority issues.
- Oversee service desk metrics and ticket patterns to ensure adherence to service level agreements, while proposing solutions for persistent technical challenges.
- Develop and deliver comprehensive reports regarding service quality, cybersecurity status, and incident handling.
- Recognize and pursue opportunities for selling additional services, such as cybersecurity, cloud-based offerings, and hardware initiatives.
- Manage the end-to-end sales process, including needs analysis, proposal creation, contract renewals, pipeline maintenance, and technical coordination.
Benefits & Perks
- This is a full-time, remote position based in the Philippines.
- You will be expected to maintain a working schedule that follows Australian business hours (AEST/AEDT).
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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