Account Operations Executive
Posted 16 days ago
You'll complete your application on Zevo Health's career site.
About the Role
This organization specializes in improving mental well-being and psychological safety for content moderation staff. By integrating specialized technology, evidence-based methods, and human support, the firm mitigates work-related stress, anxiety, and trauma. Key services include clinical interventions, assistance with recruitment and onboarding, and global compliance support. As an Account Operations Executive, you will join a team dedicated to operational excellence and premium client service. You will handle daily scheduling, coordinate group events, and facilitate the delivery of wellbeing resources. This role provides a collaborative setting where innovation and accountability are valued, enabling you to impact the mental health of content moderators globally.
Requirements
- You should have at least three years of professional experience in business support, with an emphasis on data management, communication, and customer success.
- You must be proficient in scheduling tools and workforce planning, with strong Excel capabilities.
- You are required to have experience with AI-based tools, and familiarity with PowerBI is a plus.
- You need advanced analytical skills to translate data trends into business insights.
- You must possess excellent organizational skills and extreme attention to detail to handle competing priorities.
- You should be a confident communicator able to facilitate meetings with external clients and internal colleagues.
- You should demonstrate a track record of success in collaborative teams where personal accountability is a core value.
Responsibilities
- You will oversee the daily scheduling of client group sessions, such as counselling and workshops, while managing event and clinician logistics.
- You will apply workforce planning strategies to enhance scheduling efficiency.
- You will update clinician availability on the Digital Therapy platform, distribute meeting information to clients, and serve as the primary point of contact for scheduling questions.
- You will monitor schedule precision via shared files and report logistical concerns to the Service Delivery Manager.
- You will handle client launch preparation, record new client service details, and perform backend system configurations.
- You will oversee operational performance metrics, gather clinical data, and assist in the creation of quarterly or monthly business reports.
- You will log client activities and interactions using tools such as HubSpot.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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