Accounts Receivable, Collections Specialist
Posted 2 months ago
You'll complete your application on Raptor Technologies's career site.
About the Role
In this capacity, you will oversee the centralized collections inbox, managing and resolving incoming customer inquiries. You will be tasked with sorting and ranking messages based on their priority level to guarantee prompt assistance. While you will handle standard questions by following provided guidelines and templates, you must refer intricate situations to the relevant department. It is imperative that you keep precise records and update internal databases to reflect all activities performed. Furthermore, you will assist with the collections process for overdue accounts by recording the causes of late payments and tracking their status. You will also provide necessary administrative assistance as requested.
Requirements
- Minimum of three years of professional background in collections, billing, accounts receivable, or similar operational capacities.
- Prior experience with case-management tools and shared inbox environments is preferred, with knowledge of Salesforce and NetSuite viewed as a benefit.
- A high level of accuracy in record-keeping, meticulous attention to detail, and the ability to perform recurring duties consistently.
- Strong proficiency in both spoken and written English.
- Availability to work from 9 PM to 6 AM, Tuesday through Saturday, in the Philippine time zone.
Responsibilities
- Managing the communal collections inbox by opening, sorting, and maintaining the flow of customer requests.
- Providing answers to standard queries while escalating difficult matters to the correct internal staff.
- Recording all customer exchanges, including status changes and the specific reasons for payment delays.
- Executing established workflows to ensure that incoming inquiries are handled within the expected timeframes.
- Partnering with colleagues to help with debt recovery for past-due accounts, aiming for faster resolutions and positive customer experiences.
Benefits & Perks
- You will work in a completely remote capacity, providing you with a flexible environment.
- As a contractor, you retain the freedom to organize your own work schedule.
- This position allows for professional growth in the fields of collections and account management while becoming part of an engaging and collaborative team.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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