Admin Coordinator – IT Consulting
Posted 2 days ago
You'll complete your application on Pear Tree.'s career site.
About the Role
An IT consulting firm is looking for a committed Administrative Coordinator to assist their operations. You will be tasked with overseeing essential communication channels, such as the email accounts of the Director and the Business Development Manager, while also managing intricate calendars for site visits, client consultations, and appointments. Acting as a central contact point, you will ensure team alignment and efficient request handling, particularly when leadership is traveling. Your work will also encompass fostering client relationships and managing operational records, which involves leading quarterly reviews, tracking proposal statuses, and handling documentation for telecommunications and service vendors. You will be responsible for updating client information in the CRM and creating process documentation to foster operational consistency.
Requirements
- Minimum of two years of professional experience in an office administrator, virtual assistant, or executive assistant capacity supporting multiple leaders.
- Strong organizational skills and the ability to work proactively and independently.
- Proficiency in written English to ensure professionalism in all communications.
- Technical aptitude with the ability to rapidly gain expertise in PSA, ticketing, and CRM software.
- Must be consistently available during Australian business hours and provide prompt responsiveness.
- Prior background in a managed service provider, telecommunications, or IT setting is highly desired.
- Experience with Autotask or managing intricate supplier and telco paperwork is considered a strong asset.
Responsibilities
- Filter and prioritize incoming emails for the Director and BDM, creating drafts and highlighting pressing matters.
- Coordinate appointments and site visits, ensuring swift communication while management is traveling.
- Oversee client relations by tracking proposals and quotes, and coordinating the setup, preparation, and follow-up of quarterly check-ins.
- Keep client data and correspondence logs updated within the CRM platform.
- Manage service-related administrative tasks, including processing supplier orders, service forms, and telecommunications documentation.
- Create and update documentation for administrative workflows to support business continuity and provide general operational support as needed.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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