Admin – Level 1 Helpdesk Support
Posted 24 days ago
You'll complete your application on Hunt St's career site.
About the Role
This entry-level helpdesk position is an active administrative role focused on supporting operations from a remote location. You will act as the initial contact for client queries, collaborating directly with a team located in Australia to provide streamlined service and transparent communication. Your focus will involve categorizing support tickets, overseeing internal records, and ensuring data accuracy across platforms to facilitate project success. Over time, you will gain the chance to broaden your technical expertise by transitioning into higher-level networking and support tasks. This position suits an organized individual who enjoys working in an agile, distributed environment and connecting client needs with internal workflows.
Requirements
- You must reside in the Philippines and bring proven experience in administrative, helpdesk, or customer service capacities.
- Fluency in written and spoken English is mandatory, alongside exceptional organizational abilities and meticulous attention to detail.
- You need to be proficient in Microsoft 365, specifically SharePoint and Outlook, and feel comfortable navigating various software applications concurrently.
- You must demonstrate a proactive and independent work style, paired with the discernment to recognize when a situation requires escalation.
- Previous experience utilizing ticketing software is highly preferred, and you must be capable of working productively with a remote team based in Australia.
Responsibilities
- You will oversee and categorize incoming client support tickets by evaluating requests, deciding on appropriate actions, and escalating intricate problems as necessary.
- Your duties include providing regular updates to clients and team members regarding ticket status while logging details precisely in Zoho CRM and Zoho Desk.
- You will handle administrative tasks within software such as SimPro, Microsoft Outlook, and SharePoint, as well as manage internal tracking spreadsheets.
- You will be required to audit project data, modify articles in the knowledge base, and keep technical and operational documentation current.
- You will contribute to projects aimed at refining processes and incrementally increase your involvement in Level 1 technical and networking support activities.
Benefits & Perks
- This role provides a fully remote, work-from-home schedule with autonomy over your contractor hours.
- You will be engaged as an independent contractor, gaining valuable growth in networking and technical skills within a professional setting.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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