Administration – Customer Support Coordinator
Posted 16 days ago
You'll complete your application on VirtualStaff365's career site.
About the Role
This organization facilitates high-quality virtual assistant and outsourcing solutions for Australian enterprises. By linking businesses with remote personnel in the Philippines and South Africa, the firm supports clients in optimizing operational processes, decreasing labor expenses, and achieving growth. The entity focuses on providing diverse administrative and support services that enable organizations to maintain productivity through a dependable, secure partnership structure. The Administration and Customer Support Coordinator position serves as a primary link between clients and their respective end-users. You will focus on delivering professional, solution-focused communication to coordinate between various parties, such as warehouse staff, sales teams, and transport providers. This role provides a chance to operate in an active setting that prioritizes transparent communication, precision in operations, and a forward-thinking approach to resolving intricate client issues. You will be essential in maintaining the service excellence expected by clients while operating within a remote, collaborative team environment.
Requirements
- Possess 3 to 5 years of demonstrated background in administrative support and client service positions.
- Show strong commercial awareness, balancing client requirements with company protocols and fiscal goals.
- Exhibit a natural talent for clear, professional communication with the ability to interact with clients without depending on fixed scripts.
- Maintain a solid grasp of inventory, delivery, retail, and return procedures.
- Commit to a 38-hour work week on a 7-day schedule that matches Melbourne business hours.
- Experience with eCommerce or Australian market operations is beneficial.
- Proficiency in Microsoft Office, ERP software, and support platforms like Gorgias or cloud telephony is preferred.
- Possession of a relevant certification in customer service management or a related field is an asset.
Responsibilities
- Manage incoming calls efficiently and professionally, ensuring all missed messages are followed up within designated time limits.
- Provide precise details concerning purchases, shipments, returns, swaps, guarantees, and post-purchase assistance.
- Address delicate client grievances with professional poise and refer complicated issues to leadership when required.
- Maintain consistent updates with vendors, delivery partners, and internal staff members.
- Draft and execute price estimates and sales requests, ensuring all documentation is accurately logged in authorized management software.
- Review customer engagements to pinpoint patterns or common difficulties that affect service standards.
- Adhere to rigorous standards regarding data privacy and documentation maintenance during all daily operations.
Benefits & Perks
- Permanent, full-time remote employment opportunity.
- Consistent day shifts coordinated with Australian business hours.
- Compensation package featuring Health Maintenance Organization insurance, paid annual leave, and a pro-rated Christmas bonus equal to one month of salary.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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