Administration & Sales Support Officer – FMCG Distribution

About the Role

We are looking for a meticulous Administration and Sales Support Officer to assist an FMCG distribution firm operating across Australia and New Zealand. This position is vital for sustaining efficient operations, serving as the main point of contact for the sales department, and overseeing day-to-day office tasks. You will perform your duties in a professional, remote setting built to encourage lasting partnerships and high operational standards, ensuring that all business functions are systematic, recorded, and handled effectively throughout the entire customer journey. This role suits an organized individual who excels in a remote, team-oriented environment. You will be instrumental in the success of the group by refining office workflows, managing communications with stakeholders, and delivering proactive assistance to ensure the entire organization runs seamlessly. We prioritize a supportive work environment, offering the necessary resources and mentorship to excel while providing pathways for career advancement within a well-organized, employee-centric company.

Requirements

• You should possess a Bachelor’s degree in Office Administration, Business Administration, or a comparable field.
• Relevant professional experience in sales support, administration, customer service, or stakeholder management is required.
• You must demonstrate excellent verbal and written English communication skills, meticulousness in data management, and expert-level proficiency in Microsoft 365 tools, particularly Excel, SharePoint, Teams, and Outlook.
• You need to be capable of working autonomously with little oversight while maintaining a proactive and problem-solving mindset.
• Strong skills in planning, organization, and time management are necessary, along with the capacity to record processes and contribute to ongoing improvements within a virtual team.

Responsibilities

• You will provide thorough administrative aid to the sales force and oversee daily business activities.
• Your core tasks include managing email and written communication with vendors and clients, drafting sales agreements, quotes, and proposals, and keeping precise records in all organizational databases.
• You will monitor collective email accounts, respond to customer queries, and perform high-volume data entry.
• Additionally, you will create reports and Excel files, write down business procedures, spot chances to enhance workflows, and offer broad operational help, such as organizing meetings or travel logistics.
• You must balance various priorities and ensure every administrative task is performed with a high degree of precision.

Benefits & Perks

• This position features a permanent remote work setup with a Monday to Friday schedule.
• Staff receive HMO insurance covering two dependents for free, medical expense reimbursement following a three-month waiting period, and all legally mandated benefits.
• We offer professional development via organized training, wellness workshops, and various company events.
• You will be part of an inclusive, encouraging team with access to supportive leadership and competitive compensation and allowances.