Administrative Support Assistant – Security Systems Industry
Posted 1 month ago
You'll complete your application on Magic, Inc's career site.
About the Role
We are looking for a committed Administrative Support Assistant to perform remote work within the security systems field. You will facilitate operational efficiency for firms specializing in fire alarm, access control, and burglar alarm services by acting as a key communication link and maintaining organized internal processes. Reporting to an office manager or client, you will handle daily business functions including communication management, scheduling for sales and technical teams, and precise record-keeping. This role suits an organized individual who excels in a structured, instruction-oriented setting focused on the administrative needs of a security-focused business.
Requirements
- Previous experience in virtual assistance or administrative support, preferably within the access control or security systems sector.
- Working knowledge of CRM software comparable to Market for customer data management and entry.
- Professional, clear, and friendly communication skills for managing phone inquiries.
- High level of precision and detail-oriented focus when managing permits, estimates, and inspection reports.
- Ability to follow specific instructions closely and maintain composure during busy periods.
- A professional home office setup including a noise-canceling headset, a private workspace, and a stable internet connection of at least 40MBPS.
- A computer equipped with a minimum of 8GB of RAM and an Intel i5 or AMD Ryzen 5 processor or better.
Responsibilities
- Handle incoming overflow calls and route them to the appropriate team members.
- Monitor a shared email account and ensure the integrity of customer and operational data.
- Schedule appointments and site visits for sales and technician staff.
- Complete subscriber documentation for new clients within the CRM platform.
- Prepare and finalize technical reports for inspections related to items like cameras and fire alarms.
- Assist with the creation of project submittals, estimates, and permit applications.
- Carry out entry-level social media tasks to support lead generation and brand visibility under management guidance.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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