Administrator
Posted 1 month ago
You'll complete your application on VirtualStaff365's career site.
About the Role
This permanent, full-time remote position involves overseeing day-to-day business operations and communications to support clients within the healthcare and allied health industries. You will act as a key liaison for patients, their families, and medical partners, ensuring that service workflows, appointment scheduling, and record-keeping are managed with accuracy and care. Operating on Australian Eastern Standard Time, you will facilitate operational efficiency and contribute to the success of clients by coordinating schedules and maintaining high standards of administrative service.
Requirements
- Demonstrated background in administration or customer support, ideally within the Australian healthcare or aged care fields.
- Excellent command of the English language, both spoken and written, with the ability to manage scheduling tasks professionally and empathetically.
- Ability to work during Australian business hours for a minimum of four days every week.
- Possession of an active Australian eSIM to perform local calling duties.
- Previous experience utilizing scheduling software like Cliniko or Jobber.
- Strong organizational skills, keen attention to detail, and practical experience using AI tools to support daily operational tasks.
Responsibilities
- Handle incoming and outgoing telephone calls to book, change, or confirm appointments while collecting concise patient histories.
- Maintain professional interactions with senior clients, family members, and health professionals via phone and email.
- Accurately input and modify client information within Jobber and Cliniko platforms.
- Forward treatment documentation to appropriate external collaborators.
- Ensure service records and task lists are kept current and completed within designated timeframes.
- Oversee email correspondence and forward intricate issues to leadership for resolution.
- Create work estimates, organize necessary paperwork, and assist in managing therapist schedules to foster business development.
Benefits & Perks
- Permanent remote employment on a full-time basis following Australian Eastern Standard Time.
- Access to HMO insurance coverage.
- Provision of a 13th-month salary payment.
- Eligibility for annual leave and all mandatory government-provided benefits.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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