AI Data QA & Training Specialist

About the Role

This role centers on the vital area where quality assurance meets artificial intelligence advancement. Within a fast-paced environment, you will be instrumental in perfecting AI capabilities by assessing, auditing, and categorizing data and system interactions to uphold strict benchmarks for precision, context, and regulatory adherence. This position suits precise professionals who are enthusiastic about the progress of AI-driven tools, as your contributions will directly influence the caliber of results delivered to a broad spectrum of commercial clients. By acting in this capacity, you will aid technical and operational staff by offering structured insights that foster ongoing refinement. You will focus on spotting erroneous facts, safety breaches, and model fabrications, confirming the technology produces dependable and useful output. Your everyday work will help connect technical AI construction with tangible business results, ensuring the delivery of versatile and efficient outsourcing support to international partners.

Requirements

• You should possess a background in customer support, information annotation, or the training and assessment of AI models.
• You must demonstrate proficiency in operating computers and utilizing a range of software programs.
• You need excellent verbal and written communication skills to handle documentation and interact with internal teams effectively.
• Prior experience utilizing CRM software is highly desirable, though not mandatory.
• You must maintain a disciplined adherence to organizational policies and demonstrate a dedication to hitting or surpassing defined performance metrics and KPIs.

Responsibilities

• You will assess, categorize, and grade model outputs to ensure they satisfy stringent accuracy and quality benchmarks.
• You will participate in evaluating content, auditing prompts, and editing or condensing information to facilitate AI learning projects.
• You will actively detect and report factual errors, safety concerns, or regulatory infractions found in AI-generated content.
• You will conduct assessments regarding relevance, ranking, and retrieval effectiveness while providing organized feedback to assist communication between operational and engineering departments.
• You will address client questions through telephone, email, or digital chat while recording your assessments within established CRM platforms.
• You will participate in ongoing professional development sessions and maintain a courteous and professional demeanor toward team members.

Benefits & Perks

• You will receive a competitive salary package along with all mandatory government benefits.
• You will be enrolled in an HMO program from your first day, receive life insurance, and benefit from a retirement savings plan that includes employer matching.
• You will enjoy paid time off, leave for your birthday, and several bonus or incentive schemes designed to support work-life balance.
• You will have opportunities for professional growth and skills development, participate in an employee referral scheme, and operate under a Bring Your Own Device arrangement.
• If based in an office, you will have access to a high-quality work environment and complimentary daily meals.