AI Workflow Automation, Business Systems Specialist
Posted 22 days ago
You'll complete your application on MultiplyMii's career site.
About the Role
Your focus in this position is the creation, implementation, and upkeep of complex business workflow automations designed to enhance operational productivity. You will be responsible for converting management directives and established procedures into efficient automated systems by utilizing advanced platforms including Make.com, Microsoft Power Automate, and n8n. In addition to general workflow architecture, your duties include embedding artificial intelligence into business operations to develop internal agents capable of executing sophisticated functions like data analysis, report generation, summarization, and strategic assistance.
Requirements
- Demonstrable expertise in creating business automations via tools such as Zapier, n8n, Microsoft Power Automate, or Make.com, with a preference for those skilled in Microsoft 365 and Make.com.
- Practical application of generative AI tools including Claude, Google AI Studio, or OpenAI.
- Relevant background in managing ticketing or customer service platforms like Zendesk.
- Proficiency in webhooks, APIs, system integration architecture, and JSON.
- Capability to translate existing standard operating procedures into resilient automated frameworks.
- Excellent English proficiency, exceptional precision, disciplined record-keeping, and the ability to maintain a 3-4 hour daily overlap with U.S. Pacific Time.
Responsibilities
- Create, evaluate, and record automated workflows featuring human verification steps for high-stakes actions.
- Develop and oversee internal artificial intelligence bots for repetitive activities while maintaining vigilance over data integrity, error logs, and potential AI inaccuracies.
- Administer Zendesk by setting up triggers, macros, and AI-enhanced support processes, ensuring reply precision aligns with product details and company guidelines.
- Oversee workflows enhanced by AI within the Microsoft 365 environment for tasks related to documentation, alerts, and reporting.
- Collaborate with marketplace experts to assist with Amazon Seller Central and Walmart Seller Center operations, ensuring the accuracy of content and assets through diligent troubleshooting and quality assurance.
Benefits & Perks
- Enjoy the convenience of working entirely remotely from any location within the Philippines to support a healthy professional and personal life balance.
- Gain substantial career progression through ongoing learning and practical involvement within a forward-thinking, cooperative team dedicated to high performance.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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