Application Support Analyst
Posted 1 month ago
You'll complete your application on Paysend's career site.
About the Role
This organization operates at the forefront of the financial technology industry, focusing on streamlining international money movement for both corporate clients and individual consumers. Through a secure, mobile-optimized platform, the company provides tools for financial management, payment tracking, and specialized services. The team prioritizes fintech innovation, maintaining a robust infrastructure that supports instant global transfers to cards and bank accounts. Becoming part of this group provides an opportunity to contribute to significant financial systems alongside an international team dedicated to transforming cross-border payment processes.
Requirements
- You should demonstrate an analytical approach to solving problems and the capacity to research multifaceted issues without supervision.
- You must have hands-on experience querying data with SQL, utilizing Postman to interpret APIs and troubleshoot integrations, and analyzing logs or transactions via OpenSearch.
- You need fundamental knowledge of cloud, Linux, or network administration, as well as the capability to execute scripts and read code.
- You must exhibit high-level communication skills in English, both written and spoken.
- You need prior experience using Google Workspace, Slack, Confluence, and Jira.
- You are expected to possess expertise in financial workflows and payment lifecycles.
- You are required to hold a Bachelor's degree in Information Systems, Computer Science, or a relevant operational discipline.
Responsibilities
- You will oversee the entire lifecycle of payment transactions by utilizing platforms such as Oracle SQL, OpenSearch, and Postman.
- You will observe system performance using Grafana, manage incident responses, and execute detailed root-cause analyses.
- You will oversee essential business services while adhering to demanding SLA timeframes and facilitating communication between internal departments to address issues.
- You will perform manual parsing of transactions, research delayed payouts, and liaise with financial partners or banking institutions to correct reporting or processing errors.
- You will organize service updates, ensure system stability following deployments, and provide comprehensive support for both individual and enterprise-level product offerings.
Benefits & Perks
- You will have access to valuable professional development and skill-building opportunities to progress your career across different geographic regions and functional areas.
- You will be part of an environment that promotes continuous learning and experimentation, where you can take charge of your projects and witness the practical impact of your work.
- You will collaborate with a talented, diverse workforce on global solutions that reach millions of users.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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