Appointment Scheduler
Posted 6 days ago
You'll complete your application on Outsourcey's career site.
About the Role
A remote Appointment Scheduler is needed to support healthcare clients by delivering compassionate, professional assistance. In this position, you will manage administrative duties and patient interactions within a dynamic telehealth setting. Your main focus involves serving as the initial contact for patient communications, overseeing calendars, and maintaining records. This role is well-suited for a meticulous individual capable of managing administrative processes autonomously from a remote location. Working within a developing business process outsourcing agency, you will collaborate with management to provide top-tier support to medical staff and patients, adhering to an Australian morning shift schedule.
Requirements
- Prior experience in medical reception, appointment scheduling, or healthcare administration is required.
- Proven background in telehealth, specifically in a psychology or mental health environment, is mandatory.
- Practical experience using Cliniko is necessary, and proficiency with Halaxy is a plus.
- Working knowledge of the Australian healthcare landscape, including Medicare and private health insurance billing, is required.
- Strong verbal communication skills over the phone and proficiency with VoIP services such as Zoom Phone.
- Demonstrated ability to convey empathy.
- A stable internet connection and a dedicated, quiet home workspace are required.
- Availability to work between 9 am and 1 pm AEST.
- Proven ability to perform duties with little direct supervision.
Responsibilities
- Provide professional and empathetic responses to incoming patient calls.
- Execute outbound calls to finalize and verify appointment bookings.
- Oversee the scheduling, modification, and cancellation of appointments via the practice management platform.
- Keep the master calendar current at all times.
- Reach out to patients who have failed to attend scheduled appointments.
- Address general questions regarding practice availability and service offerings.
- Categorize incoming requests and forward clinical issues to the relevant personnel.
- Ensure patient documentation and contact information remain precise.
- Deliver ongoing administrative support for day-to-day business activities.
- Communicate regularly with the clinical staff to relay schedule adjustments and patient status updates.
Benefits & Perks
- You will receive a competitive salary package.
- The role provides a chance to influence the human resources operations of a fast-expanding BPO firm.
- You will receive mentorship from experienced industry leaders who have a history of successfully scaling business process outsourcing companies.
- You will have access to clear paths for career advancement and continuous professional training.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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