Associate Account Manager
Posted 6 hours ago
You'll complete your application on OpenTable's career site.
About the Role
An Associate Account Manager is needed to join the team and assist in linking diners to exceptional global dining options. Your primary objectives will involve fostering client retention and boosting revenue within a specific restaurant territory. You will function as the operational foundation for account management, helping partners effectively leverage reservation software to improve their daily processes and guest interactions. By working in tandem with various internal groups, you will help refine workflows and elevate the service standard provided to clients. This position offers a dedicated professional the chance to contribute significantly to the functional success and expansion of a global platform.
Requirements
- Reside in Central Cebu, Philippines.
- Demonstrate professional experience in operations, account management, customer success, or a related field.
- Exhibit strong organizational skills and the ability to handle competing priorities in a dynamic work environment.
- Possess excellent communication skills for frequent interaction with internal teams and external stakeholders.
- Maintain proficiency in Salesforce CRM, Google Workspace, and AI-powered business technologies.
- Show a proactive mindset regarding problem resolution and exercise sound professional judgment.
- Display a sincere interest in the restaurant and hospitality sectors.
- Demonstrate the ability to rapidly acquire new software knowledge and maintain consistent process standards.
Responsibilities
- Lead retention initiatives and encourage development within your assigned region.
- Assist Account Managers by managing operational and administrative functions, such as drafting agreements and obtaining necessary internal clearances.
- Manage and resolve client inquiries through prompt follow-up and clear communication.
- Collaborate with billing, technical, and sales departments to overcome obstacles.
- Update Salesforce records accurately and compile data for reporting and audit purposes.
- Offer ongoing support and training to restaurant clients.
- Drive improvements in process efficiency, service quality, and response speed.
Benefits & Perks
- Benefit from a flexible schedule tailored to support a global workforce across various time zones.
- Rest assured that the company adheres to all applicable local regulations and laws.
- Receive necessary accommodations throughout the interview, hiring, and employment process.
- Discuss additional perks and specific benefits during the interview process.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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