Associate Technical Support Engineer
Posted 4 days ago
You'll complete your application on SPS Commerce's career site.
About the Role
This SaaS organization focuses on building intelligent supply chain networks. By linking a diverse network of manufacturers, retailers, brands, distributors, and logistics firms, the business delivers B2B and EDI cloud connectivity, fulfillment orchestration, and sophisticated APIs. These tools streamline intricate operations, maintain compliance, and boost supply chain transparency via AI and analytics. The team prioritizes collaborative innovation to keep retail chains functional and efficient. As an Associate Technical Support Engineer, you serve as a key customer contact, delivering product assistance and training. You will guide clients through specialized tools while representing their interests, providing a pathway for technical growth within an international retail ecosystem.
Requirements
- Possess a Bachelor's degree in a related discipline or equivalent professional background.
- Demonstrate robust analytical and problem-solving skills alongside the ability to juggle multiple, changing tasks.
- Exhibit exceptional verbal and written communication abilities and a strong desire to learn from mentors.
- Prior experience in SaaS support is preferred, along with a passion for continuous education and technical assistance.
- Familiarity with Microsoft Office, Atlassian, and Salesforce is advantageous.
- Knowledge of supply chain operations, XML, X12 or EDIFACT EDI schemas, and data transfer protocols such as VAN, AS2, or FTP is beneficial.
- Experience with ERP platforms like Acumatica, QuickBooks, or NetSuite is a plus.
- Ability to work every Saturday and Sunday during U.S. Central Time business hours.
Responsibilities
- Deliver high-quality application training and product support to clients via various channels.
- Provide consultative industry education and assist users with system automation and legacy software.
- Resolve support requests efficiently and maintain precise, thorough records of all client exchanges.
- Use internal administration tools and troubleshoot data centers to update records and deliver customer intelligence.
- Analyze potential problems to lower network risk, identify user needs, and coordinate with internal partners as needed.
- Represent the user perspective by providing feedback to tech and product departments, serving as a bridge to ensure problems are resolved.
Benefits & Perks
- Receive a comprehensive package aimed at supporting your financial stability, health, and general well-being.
- Benefits are tailored to meet local market standards and legal requirements in your specific region.
- Enjoy a reliable schedule that provides consistent days off during the workweek.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.