Billing Operations Specialist
Posted 2 months ago
You'll complete your application on Raptor Technologies's career site.
About the Role
As a Billing Operations Specialist, you will manage the complete billing cycle for specific accounts, verifying that all invoices are produced correctly and on schedule in accordance with contractual terms. You will focus on high levels of precision as you oversee monthly renewals and balance billing information between different platforms, taking initiative to resolve any inconsistencies. Serving as the main point of contact for billing-related questions, you will coordinate with departments like Finance and Sales to guarantee seamless deal processing. Furthermore, you will investigate operational inefficiencies to improve workflows, with the goal of decreasing manual tasks and establishing consistent billing procedures on a global scale.
Requirements
- Possess 3 to 5 years of professional experience in finance or billing operations, preferably within a high-volume and fast-paced setting.
- Maintain expert-level knowledge of ERP platforms like NetSuite and CRM software such as Salesforce.
- Demonstrate proficiency in Excel for the purpose of reconciling and validating data.
- Display strong problem-solving abilities, high attention to detail, and the capacity to balance multiple urgent tasks effectively.
- Show strong communication skills and an ability to take full ownership of your tasks.
- Experience in multi-entity environments or SaaS subscription billing is highly preferred.
- Available to work from Monday through Friday, 7:00 PM to 4:00 AM Philippine Time.
Responsibilities
- Create and verify invoices according to contract stipulations and oversee the full monthly renewal billing cycle.
- Perform data reconciliation to guarantee the accuracy of billing information throughout all systems.
- Serve as the direct point of contact for customers regarding billing questions and the resolution of issues.
- Optimize billing workflows by detecting and suggesting improvements for process gaps, while leading efforts to refine operations across diverse currencies and regions.
- Take part in cross-training initiatives and provide assistance during high-volume periods to support team coverage and growth.
- Work in conjunction with internal teams to preserve operational integrity and client satisfaction, while following established billing controls and guidelines.
Benefits & Perks
- Engage in a contract-based position that allows for remote work from the Philippines.
- Support a wide-reaching global client base across multiple product and transaction categories.
- Benefit from professional development through comprehensive cross-training to improve team scalability.
- Enjoy flexible support during heavy workloads to promote a positive work-life balance and long-term career growth.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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