Billing Specialist
Posted 22 days ago
You'll complete your application on Kasa's career site.
About the Role
This technology-focused hospitality firm operates a wide array of hotels and apartment units throughout the U.S. By merging remote check-in capabilities and around-the-clock support with premium amenities, the business delivers a contemporary lodging experience for both vacationers and professionals. Additionally, the firm collaborates with hotel and multifamily property owners to deliver customized leasing and management services. The business is looking for a meticulous Billing Specialist to join the staff and uphold financial precision throughout its operations. You will be instrumental in safeguarding reservation data accuracy and facilitating a smooth financial process for all guests, regardless of stay duration.
Requirements
- You need a minimum of one year of work history in billing, accounts receivable, sales audit, night audit, or administrative functions.
- Experience with Stripe and Microsoft Excel is mandatory.
- The job requires superb attention to detail, strong time-management abilities, and a self-motivated attitude that supports effective independent productivity.
- You must be proactive, able to make independent decisions, and dedicated to being a collaborative teammate who supports others.
- While not required, having a background in hospitality or prior experience with both small and large organizations is viewed as a beneficial asset.
Responsibilities
- You will oversee reservation accuracy and handle various customer billing questions.
- Your tasks include conducting routine billing audits, modifying reservation information for financial exactness, and overseeing payment processing for specialized reservations and extended stays.
- You will interact with guests through SMS, text, phone, and email to settle payment disputes.
- This position requires working in tandem with the Portfolio, Communications, and Reservations departments to handle payments and reporting.
- Furthermore, you will assist with billing tasks for new property launches, help fix problems with distribution partners, and aid in refining internal billing workflows to boost guest satisfaction.
Benefits & Perks
- This role provides the option to work remotely, letting team members operate from any location, consistent with a culture where more than 75% of the workforce is remote.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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