Business Development, Customer Success Specialist
Posted 5 days ago
You'll complete your application on MultiplyMii's career site.
About the Role
This position calls for a committed Business Development and Customer Success Specialist to assist an expanding organization. The role focuses on the US retail and fashion sectors, balancing active sales development with reliable client support. You will function as a primary contact for partners, facilitating organizational expansion via systematic lead sourcing and professional, supportive interaction. Operating entirely remotely, you will coordinate with a dispersed team to oversee sales pipelines and address client needs. This position is ideal for a meticulous, organized professional who excels within defined sales frameworks and service standards, aiming to enhance client relations and support executive-level growth.
Requirements
- Accumulate at least two to three years of background in logistics, specifically with carriers like FedEx, UPS, or DHL.
- Demonstrate experience in customer success, business development, outbound sales, or account management.
- Showcase strong administrative capabilities and customer service proficiency.
- Maintain expert-level skills in Google Sheets or Microsoft Excel for cost analysis and data recording.
- Possess experience utilizing sales engagement platforms or CRM software and internal communication tools like Slack.
- Exhibit high organizational standards, excellent verbal and written communication, and the ability to conduct independent prospect research.
- Reside in the Philippines and maintain a quiet, dedicated home office equipped with a reliable computer and high-speed internet connection.
Responsibilities
- Engage in proactive prospecting within the US fashion and retail industries.
- Implement multi-channel outreach strategies via telephone and email communications.
- Arrange qualified sales appointments for executive management and record all sales efforts and results.
- Execute designated sales sequences and develop your own lists of potential clients using supplied resources.
- Handle US-based customer service correspondence, addressing questions about delivery status, shipping delays, or customs complications.
- Coordinate with shipping providers such as UPS, DHL, and FedEx to obtain accurate tracking information.
- Provide empathetic resolutions and maintain a 30-minute response time service level agreement for standard clients.
Benefits & Perks
- Complete remote working flexibility.
- Standard 13th-month salary payment.
- Inclusive HMO healthcare coverage.
- Supplemental fringe benefits package.
- Paid Philippine public holidays and service incentive leave.
- Availability of complimentary professional growth and educational resources.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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