Business Systems Analyst, Client Data & Operations
Posted 15 days ago
You'll complete your application on SALMON ROBOTICS LIMITED's career site.
About the Role
This fintech organization focuses on improving digital banking and personal finance services across the Philippines. By utilizing advanced AI and data analytics, the firm improves security, consumer experience, and access to financial tools. Dedicated to constant availability, the company emphasizes user-centric design and strategic alliances with retail partners and payment networks to increase financial service accessibility. You will manage the entire lifecycle of client data verification and updates. You will work alongside Operations, Compliance, Customer Service, Engineering, and Antifraud departments to pinpoint process deficiencies and construct efficient, scalable systems. A key task is building and developing an internal Creatio module to support operational workflows, with a focus on finding ways to automate and improve existing procedures.
Requirements
- Minimum of three years of professional experience working as a systems or business analyst.
- Demonstrated expertise in evaluating, mapping, and refining business processes using AS-IS/TO-BE frameworks and BPMN modeling software.
- Proven ability to convert intricate business needs into technical and functional requirements, supporting the development process with engineering teams.
- Working-level proficiency in SQL to perform independent data analysis, test theories, and diagnose root causes of problems.
- Possess a data-centric perspective to evaluate procedural efficiency and suggest improvements.
- Advanced English proficiency to ensure effective alignment and collaboration within an international, global team setting.
Responsibilities
- Take full responsibility for client data verification and update workflows by finding limitations and executing systematic enhancements.
- Develop and manage the internal Creatio module, which entails drafting user stories, logical workflows, and continuous system updates.
- Collect business requirements and convert them into clear functional and system technical documents while partnering with the engineering team for delivery.
- Establish and monitor key performance indicators including queue status, turnaround times, and general process productivity.
- Apply SQL to examine data, proactively locate redundant manual tasks, and champion automation projects to keep the operations team efficient and high-performing.
Benefits & Perks
- Stock option plan featuring a four-year vesting period and a one-year cliff.
- Fully remote work arrangement with defined core collaboration hours and provided hardware.
- 22 days of annual leave, 15 days of sick leave, and all public holidays in the Philippines.
- Comprehensive medical insurance for yourself and your dependents, plus access to mental health professionals.
- Professional development through industry journals, external conferences, and internal meetings with subject matter experts.
- Company-sponsored trips to Manila and a reserved beach house week in Southeast Asia for top-performing teams.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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