Call Center Representative, Healthcare – Patient Services
Posted 26 days ago
You'll complete your application on NeoWork's career site.
About the Role
This position involves working as a dedicated Call Center Representative for a healthcare team, prioritizing superior patient service. You will act as a primary communication link, delivering prompt support and transparent information about medical needs. Operating as a member of an international staffing organization, you will assist a client’s internal team to enhance operational productivity and patient experience in a high-speed setting. This remote role is open to applicants residing in Colombia or the Philippines, offering a chance to develop within a fast-moving, global enterprise. You will work alongside a team that emphasizes professional conduct, accuracy, and the agility to navigate changing operational needs.
Requirements
- You should possess a minimum of two years of background in medical billing, patient services, or a healthcare-focused call center.
- You should ideally have familiarity with AdvancedMD, as well as experience in revenue cycle management, insurance verification, or eligibility confirmation.
- You must demonstrate excellent, clear, and professional verbal communication abilities over the phone.
- You are required to speak and write fluently in both English and Spanish.
- You must be available to work according to US Eastern Standard Time business hours and maintain a dependable home workspace with consistent internet connectivity.
Responsibilities
- You will manage a volume of inbound and outbound patient communications to address scheduling, billing questions, and eligibility assessments.
- You will confirm insurance status and execute pre-authorization forms to facilitate smooth operations.
- You will precisely update patient files using the AdvancedMD platform and record all call results and subsequent tasks.
- You will manage private patient data while adhering strictly to HIPAA guidelines.
- You will forward difficult patient inquiries or matters needing specialized attention to the relevant billing or medical personnel.
Benefits & Perks
- This position features a work-from-home arrangement, attractive pay, and vacation time that includes paid holidays.
- Benefits also include gym subsidies and health maintenance organization (HMO) coverage.
- Your compensation package incorporates additional holiday pay and opportunities for sustained professional growth within an expanding international team.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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