Charter & Events Operations Coordinator – Dayshift
Posted 22 days ago
You'll complete your application on Twoconnect's career site.
About the Role
In the capacity of a Charter & Events Operations Coordinator, you are central to the administration of charter bookings. Your duties involve generating invoices, keeping booking logs current, and adjusting boat schedules while verifying costs and timing. You must oversee and pursue financial settlements from agents and passengers, addressing late payments as needed. A primary aspect of your work involves addressing requests from private clients and agents concerning schedules, costs, and ship availability. You are expected to maintain clear lines of communication with passengers, offering them full briefings on charter regulations and captain details. Your capacity for organization is vital for keeping operational files accurate and relaying essential information to the staff on the ground. Additionally, you will assist with day-to-day operations, support sales initiatives, and maintain efficient records.
Requirements
- At least three years of experience in operations coordination, preferably within the tourism or charter sectors.
- Exceptional organizational capacity to manage numerous deadlines and bookings simultaneously.
- High-level verbal and written communication skills for interacting with guests, staff, and external agents.
- Strong attention to detail for managing guest data, billing, and booking accuracy.
- Proven customer service abilities to maintain professional interactions with various stakeholders.
- Competence in digital record management and general administrative tasks.
- Understanding of the tourism sector and the ability to thrive in a high-speed work setting.
Responsibilities
- Oversee the end-to-end administration of charter bookings, such as ledger maintenance and invoice creation.
- Communicate regularly with agents to manage payment statuses.
- Address booking-related questions and manage pre-charter correspondence with passengers.
- Collaborate with onsite staff by managing operational files and sharing relevant updates.
- Develop and manage required documentation while monitoring financial tracking.
- Cultivate professional connections with vessel owners to help expand and refine the fleet.
- Conduct follow-up communication after charters conclude to gather feedback for continuous improvement.
- Assist with the collection of data and the preparation of operational reports.
Benefits & Perks
- Permanent remote work arrangement with flexible Monday through Friday scheduling.
- Full health insurance program featuring medical expense reimbursements and dependent allowances.
- All standard government-required employment benefits included.
- Opportunities to partner with prominent Australian organizations.
- Access to professional training programs and a culture centered on collaboration and diversity.
- Participation in regular team activities and company events.
- Focus on long-term professional development paired with competitive pay.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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