Client Experience Specialist – Night Shift
Posted 17 days ago
You'll complete your application on Jobs360's career site.
About the Role
As a Client Experience Specialist, you will oversee key customer interactions and administrative tasks. This position is fundamental to our service standards, concentrating on precise purchase order management and the upkeep of customer account records. You will serve as an essential contact, managing transactions from order input through payment reconciliation with accuracy and care. You will work within a team-oriented setting, coordinating with Finance, Sales, and Operations to assist clients and foster internal collaboration. This night shift role allows you to support operational excellence and service delivery efficiency. You will address intricate account problems, communicate clearly with clients, and contribute to administrative process improvements. This position is suited for an organized individual who excels in a rapid-paced setting and focuses on positive client results through thorough record management and active problem-solving.
Requirements
- You should have two to four years of background in order management, sales administration, or customer service.
- You must demonstrate excellent verbal and written communication skills and show proficiency in Microsoft Office tools, including PowerPoint, Word, and Excel.
- Prior usage of Oracle is highly desired.
- You need to exhibit superior organizational skills, meticulous attention to detail, and a talent for solving problems.
- You must be able to handle competing priorities in a busy environment, perform precise calculations, and commit to the night shift schedule of 9:30 PM to 6:30 AM Philippine Time.
Responsibilities
- You will evaluate and input client purchase orders, verifying that pricing, payment terms, and delivery specifics are correct.
- You will handle daily tasks including system order entry, facilitating the creation of new accounts, and keeping master customer files current.
- You will oversee documentation related to order cancellations, credits, and returns, while helping the Finance department manage credit holds and reconcile payments.
- You will act as the main liaison for customers via email and telephone to supply status updates and fix account errors.
- You will collaborate with the Sales and Logistics departments, generate standard administrative reports, and pinpoint ways to enhance operational productivity.
Benefits & Perks
- You will have a remote work setup with HMO enrollment starting on your first day.
- You will receive perks such as unlimited barista-prepared coffee during shifts, a high-end game lounge, and involvement in social clubs for dance, music, and fitness.
- We provide complimentary parking, shuttle services, monthly events, and group activities.
- You will receive mandatory leaves, including maternity, paternity, and solo parent leave, plus overtime compensation, premium pay, and rewards for employee referrals.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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