Client Success and Fulfilment Coordinator
Posted 1 month ago
You'll complete your application on RunRemote's career site.
About the Role
The Client Success and Fulfilment Coordinator is a high-energy role focused on overseeing post-purchase execution for creative projects. You will act as the central point of contact connecting clients, internal staff, and content producers, facilitating projects from the initial strategy session through to project completion. This essential position demands a combination of operational control, effective communication, and project management skills to ensure superior service delivery and client happiness.
Requirements
- You are required to have a minimum of five years of professional background in project management, executive support, or account handling.
- You must demonstrate strong organizational skills, precision, and the ability to juggle several concurrent campaigns.
- Fluency in English is required, alongside technical competency in Slack, CRM software, and Google Workspace.
- Familiarity with social media channels, content creation processes, and AI applications such as Claude or ChatGPT is considered a significant asset.
- You must possess the ability to thrive in a rapid-growth setting and adjust your working hours to match North American business time zones.
Responsibilities
- You will attend client kick-off meetings to define campaign objectives, convert these goals into actionable documents for creators, and handle the sequence of script approvals.
- You will coordinate video production schedules, guarantee that all deliverables adhere to established timelines and service agreements, and maintain accuracy within internal databases.
- Furthermore, you will track active projects to anticipate and address any obstacles, organize status updates for stakeholders, and assist the founder with administrative duties including travel planning and email management.
Benefits & Perks
- You will gain access to a professional and diverse workplace with ample opportunities for professional development.
- The position is completely remote, allowing you the freedom to work from your preferred location while engaged as a full-time independent contractor.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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