Client Success Manager
Posted 22 days ago
You'll complete your application on Sourcefit's career site.
About the Role
This position focuses on nurturing and sustaining strong partnerships with current clients throughout their journey. You will act as a primary champion for your accounts, emphasizing retention by anticipating client requirements, mitigating challenges, and finding ways to improve the user experience. Your contribution is essential in ensuring clients consistently gain meaningful value from the available offerings. You will collaborate with internal departments to address problems and guarantee smooth service execution. Your tasks involve tracking the health of accounts, collecting input, and sharing trend analysis to optimize internal operations. Through regular engagement and business acumen, you will assist in increasing revenue, boosting product adoption, and building enduring relationships via strategic account oversight.
Requirements
- Prior professional background in Account Management, Client Success, or a related field involving direct client engagement, with proof of your ability to build durable connections.
- Outstanding command of written and spoken English.
- Ability to thrive in a remote setting while maintaining high levels of self-driven performance.
- Extensive experience in managing account growth and retention is highly preferred.
- Data-driven mindset with the skill to analyze performance metrics like CSAT and NPS.
- Strong organizational and time-management capabilities to handle various client relationships and conflicting tasks.
- Capacity to turn client demands into internal action plans while documenting all account history with precision.
- Proactive mindset regarding issue resolution and the ability to uphold professional standards across all communication channels.
Responsibilities
- Focus daily on enhancing client happiness and expanding account potential.
- Proactively track user activity and engagement to determine which accounts need assistance or offer growth potential.
- Perform routine outreach, collect and evaluate NPS and CSAT data, and collaborate with internal staff to fix client problems quickly.
- Keep precise and thorough documentation of every interaction, event, and piece of feedback.
- Extract trends from client discussions to deliver useful insights to internal teams and participate in projects aimed at boosting retention, driving referrals, and ensuring client success.
Benefits & Perks
- You will have the flexibility to work from home.
- Public holidays follow the official Philippine holiday calendar.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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