Client Success Manager
Posted 8 days ago
You'll complete your application on NeoWork's career site.
About the Role
This role involves serving as a vital link for a group of U.S.-based accounts, helping rapidly expanding businesses meet their objectives by building robust partnerships and leveraging remote teams. You will manage the entire lifecycle of the client experience, overseeing everything from the first onboarding stages through ongoing account support. Success requires working alongside both clients and internal groups to maintain high service standards and effective operational alignment. You will act as a strategic advisor for organizations aiming to enhance their operational efficiency.
Requirements
- Minimum of three years of professional experience within client services, account management, or client success.
- High proficiency in written and spoken English, with the poise to interact professionally with U.S.-based executives.
- Advanced abilities in cultivating relationships and resolving complex issues, plus the capacity to stay organized while balancing multiple portfolios.
- Skilled at using CRM software, specifically Salesforce or HubSpot.
- Must reside in the Philippines and possess a dependable home office, a stable internet connection, and the capacity to work during U.S. business hours.
- Prior background in outsourcing, agencies, or SaaS, as well as a history of handling renewals or identifying upsell prospects, is highly desired.
Responsibilities
- Act as the main communication channel for your designated client portfolio to provide steady support.
- Direct the onboarding sequence to ensure new clients transition effectively.
- Facilitate routine touchpoints and business assessments with stakeholders to track performance and mitigate potential issues.
- Work with the sales team to pinpoint and secure opportunities for account expansion and additional services.
- Align with internal departments to confirm that service delivery satisfies client needs and fosters long-term success.
Benefits & Perks
- Comprehensive Health Maintenance Organization (HMO) plan.
- Paid Time Off policy.
- Special leave categories including Mental Health Leave and Birthday Leave.
- Stipend for gym membership.
- Additional holiday compensation.
- Support for a flexible remote work arrangement.
- Continuous prospects for career progression and professional advancement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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