Collections Specialist
Posted 1 month ago
You'll complete your application on Palmetto's career site.
About the Role
We are searching for a committed Collections Specialist to handle residential solar energy accounts. You will play a vital part in our objective to expand clean energy access for homeowners by overseeing subscriptions, leases, and purchase agreements. Operating within a mission-driven environment, you will assist clients with energy usage and sustainability efforts. This remote position is essential to our financial health and offers a culture centered on professional development, allowing you to sharpen your communication and negotiation abilities while maintaining a balance between achieving collection goals and providing excellent client support.
Requirements
- You should possess at least a high school diploma or equivalent, though further college education is a plus.
- You need previous work experience in customer service, call centers, or debt collection settings.
- You must be fluent in written and spoken English.
- You are required to be proficient in data entry and the use of CRM or collection management tools.
- You need strong time management and organizational capabilities.
- You must maintain a calm, professional, and solution-focused attitude when handling challenging interactions.
- It is highly preferred that you have experience with outbound dialer software and knowledge of collection regulations like the FDCPA.
- You must be prepared to succeed in a fast-paced, high-volume role while working either independently or within a team.
Responsibilities
- You will oversee a list of overdue accounts by executing around 100 outbound interactions via phone, email, and SMS each day.
- You are tasked with setting up payment plans, addressing account delinquencies, and informing clients about their balances and settlement choices.
- You must record every conversation result, promise to pay, and account detail inside the CRM platform.
- You are required to keep a polite and professional tone, de-escalating tense customer situations while complying with all relevant federal, state, and internal collection policies.
- You will be expected to meet or surpass established daily, weekly, and monthly targets for both outreach volume and collections.
- You will flag specific accounts for management review when further intervention is necessary.
Benefits & Perks
- You will have access to a full benefits suite, which includes vision, dental, and medical insurance.
- You will receive unlimited paid time off, retirement savings options, and paid parental leave.
- You will be part of an organization that prioritizes internal advancement and career progression while focusing on environmentally sustainable objectives.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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