Community Manager
Posted 1 month ago
You'll complete your application on Magic, Inc's career site.
About the Role
We are looking for a committed Community Manager to manage expansion and interaction throughout various online channels, such as Reddit, X, TikTok, Instagram, YouTube, and Discord. This position is vital for upholding our communication style and cultivating a positive, inclusive space for our gaming audience. You will serve as the main link between our user base and our internal staff, making sure that user perspectives and input are gathered and shared with appropriate departments.
Requirements
- You need a demonstrated history of overseeing digital communities and the flexibility to modify your tone and approach for different social media sites.
- You must be prepared to uphold community standards, handle heated discussions with composure, and spot viral trends to transform them into engaging content.
- Expertise in typical moderation software is required, along with a dedication to consistent gameplay to stay informed on game mechanics and community lore.
- You are required to have a dependable computer with a minimum of 8GB of RAM and an Intel i5 processor or its equivalent, a steady internet connection of at least 40MBPS, a noise-cancelling headset, and a private, professional office area.
- You must be available for 40 hours weekly from Monday to Friday, within the 10:00 AM to 6:00 PM ET time frame.
Responsibilities
- You will manage daily interactions across every social platform, replying to community members and maintaining high levels of engagement.
- Part of your duties will include watching over community areas, assessing user reports, and verifying that all communication adheres to set policies.
- You will proactively identify user feedback and inquiries for customer service while working with the quality assurance department to log technical issues and general player sentiment as they happen.
- Furthermore, you will coordinate with the creative team to brainstorm social posts, highlight potential initiatives based on current social trends, and act as a genuine spokesperson for the community’s interests.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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