Content Editor, Moderator
Posted 26 days ago
You'll complete your application on SupportNinja's career site.
About the Role
This remote position based in the Philippines involves moderating user-generated content and job postings to keep platforms secure and trustworthy. You will focus on identifying problematic or fraudulent content and verifying the authenticity of job listings using your analytical expertise. You will join an outsourcing team that prioritizes efficiency and tailored client services, where you will manage support tickets, guide employers through processes, and resolve technical issues. This role is ideal for a detail-oriented professional who wants to enhance operational quality and ensure a safe digital environment.
Requirements
- Possess previous experience in editing job listings and one to two years of customer service experience in a BPO environment.
- Demonstrate strong technical proficiency with the ability to master advanced hiring and casting software.
- Maintain excellent analytical, research, and data-entry abilities for objective decision-making.
- Communicate clearly and professionally in both written and spoken English.
- Display high organizational skills and the ability to manage large quantities of specific content under tight deadlines.
- Show an eagerness to gain knowledge regarding the film, television, theater, or marketing sectors.
- Commit to a night shift schedule from 12 AM to 9 AM while working remotely from the Philippines.
Responsibilities
- Evaluate and scrutinize user-submitted posts and verification data to maintain platform security.
- Proactively detect and remove fraudulent or offensive content, escalating major concerns to management.
- Validate the credibility of job posters by performing investigations using background checks, external research, and verification documentation.
- Organize and prioritize ticket queues to ensure tasks are completed on schedule.
- Edit and refine job postings to improve their professional quality.
- Assist employers by providing guidance on casting and management software and resolving their technical problems.
- Work alongside customer service and account management teams to process tickets, conduct research, and contribute to team training initiatives.
Benefits & Perks
- Receive competitive pay along with all legally required government benefits.
- Access a retirement savings plan with employer matching and life insurance coverage.
- Benefit from HMO enrollment starting on your first day of work.
- Enjoy paid time off, leave for your birthday, and eligibility for various performance bonuses.
- Participate in ongoing professional development and skills training programs.
- Take advantage of an employee referral scheme.
- Work from home using your own equipment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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