Content Editor, Moderator – Seasonal
Posted 7 days ago
You'll complete your application on SupportNinja's career site.
About the Role
A seasonal Content Editor and Moderator position is available for a professional based in the Philippines. You will preserve the standard of a casting marketplace by checking, validating, and refining listings created by users. In this capacity, you act as a platform protector, ensuring all content aligns with company goals while delivering superior support to employers utilizing the platform's casting software. Your meticulous nature in this rapid environment will be vital to the security and smooth operation of the marketplace.
Requirements
- You need to be a motivated, productive individual capable of working independently in a remote environment.
- You must have 1 to 2 years of experience in a BPO customer service role, with proven success managing large amounts of specialized content.
- You should possess strong analytical abilities, allowing you to synthesize data for validity checks and reach independent conclusions.
- You are expected to demonstrate high-level written and spoken communication skills, strong copy-editing and verification talents, and technical proficiency with online recruitment systems.
- Knowledge or a desire to gain familiarity with the performing arts, theater, television, and film production sectors is preferred.
Responsibilities
- You will evaluate and investigate user-submitted content to confirm its validity and eliminate harmful or improper material.
- You will oversee ticket queues for new listings, ranking them by urgency and gathering absent details to guarantee high-quality posts.
- You will verify the authenticity of users through research and background checks, as well as track system notifications for unusual patterns.
- In addition to moderating, you will edit job descriptions to meet organizational standards, instruct clients on how to use platform tools, resolve technical problems, and offer tailored support to employers.
- You will also work alongside various internal departments and aid colleagues with training tasks and complex issue resolution.
Benefits & Perks
- You will receive a competitive salary, government-regulated benefits, and a retirement plan with employer contributions.
- You are provided with life insurance and HMO coverage from your start date.
- The package includes paid time off, leave for your birthday, and various incentive and bonus schemes.
- Opportunities for professional development through continuous training are available, along with an employee referral initiative.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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