Customer Billing Escalation Specialist
Posted 21 days ago
You'll complete your application on Palmetto's career site.
About the Role
This organization operates with a social mission to expand residential solar adoption through integrated energy solutions. Using an internal modeling platform, the entity helps residents control energy usage, lower their carbon impact, and utilize diverse payment structures such as subscriptions, direct buys, or leases. The workforce is committed to high-quality service and a workplace environment defined by teamwork and social responsibility. As a Customer Billing Escalation Specialist, you will uphold the quality of the service experience. You will be tasked with researching and settling billing disputes, ensuring partner and customer inquiries are handled with accuracy. By engaging with multiple departments, you will act as a primary connection point between customer requirements, financial tasks, and engineering partners to guide resolutions with professional judgment.
Requirements
- Possess two to four years of background in positions requiring advanced problem-solving and strategic analysis.
- A bachelor’s degree and familiarity with solar or construction sectors are desirable but not required.
- Demonstrate excellent organizational abilities, analytical thinking, and meticulous attention to detail when managing records.
- Exhibit technical competency in Microsoft Office and G Suite applications.
- Experience with Salesforce is highly advantageous.
- Show the capacity to succeed in a fast-paced setting, whether working alone or with a team.
- Successfully pass a mandatory background check.
Responsibilities
- Investigate and resolve escalated billing disputes reported by customer support, financial operations, or billing sub-servicers.
- Communicate with engineering partners to acquire project background information.
- Evaluate customer history and platform data to determine solutions, such as netfunding, collections oversight, or billing modifications.
- Partner with accounting, customer success, and internal departments to remediate underlying operational issues.
- Detect trends related to partners and sales staff to suggest process enhancements.
- Perform project-based data analysis on billing claims to advance operational objectives.
Benefits & Perks
- Comprehensive insurance packages covering dental, vision, and medical needs.
- Retirement savings planning.
- Unlimited paid time off to foster work-life balance.
- Paid parental leave.
- Opportunities for long-term career advancement and development within a mission-oriented company.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.