Customer Care Agent
Posted 13 days ago
You'll complete your application on Sauce's career site.
About the Role
This position focuses on bridging the gap between dining establishments and their digital clientele. As a Customer Care Agent, you are responsible for overseeing communications between the restaurant, its patrons, and internal staff. You will provide excellent support within a high-speed atmosphere, impacting both delivery technology efficacy and overall client happiness. You will operate remotely as part of a cooperative team, engaging with various departments including Customer Success, Tier 2 support, Back Office, Menu management, and ePayments. The fast-moving nature of this work calls for professionals skilled in using diverse tools and channels to address intricate issues, providing you the chance to assist in company expansion while refining customer service strategies and procedures.
Requirements
- Demonstrable background in high-pressure, real-time support settings, preferably within food service or delivery sectors.
- Superior verbal and written English skills for managing professional B2B and B2C interactions.
- Strong technical ability, specifically with tools like Slack and HubSpot, and experience using delivery portals or dispatch software.
- Availability to work on weekends and follow set shifts based on Eastern Standard Time.
- Establishment of a quiet, dedicated remote office space featuring stable high-speed internet connectivity.
- Possession of essential hardware including a webcam, headset with microphone, computer, and at least one 24-inch screen; a second 24-inch monitor is highly recommended.
- Capability to perform precise case documentation, detailed issue investigation, and clear stakeholder communication.
Responsibilities
- Address and settle incoming and outgoing support tickets via email, phone, text, chat, and internal messaging systems.
- Manage support tickets for internal teams, businesses, and consumers while maintaining compliance with service level agreements.
- Perform detailed record-keeping to assign responsibility for delivery mishaps and gather proof for troubleshooting purposes.
- Participate in the enhancement of customer service guides, templates, and corporate policies.
- Use cloud-based systems, internal dashboards, and delivery portals to execute tasks via platforms such as HubSpot and WhatsApp.
- Collaborate regularly with supervisors and various internal teams to guarantee a smooth client experience.
Benefits & Perks
- Competitive salary package and a flexible remote work setup.
- Paid vacation, personal time off, and sick leave.
- Chance to influence and develop technology designed to advance the delivery industry.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.