Customer Experience Executive
Posted 14 days ago
You'll complete your application on Probe CX's career site.
About the Role
This global customer experience firm combines human talent, operational workflows, and data insights to support clients through digital evolution. Utilizing sophisticated technology, the organization delivers high-caliber service to sectors such as telecommunications, healthcare, and finance. With a broad worldwide footprint, the business emphasizes innovation and the ethical application of technology. You will join a cooperative and energetic workplace where personnel are supported by superior technical tools, making this a fitting position for a professional eager to contribute to a service-focused company that prioritizes quality and efficiency.
Requirements
- You must possess excellent communication and administrative abilities appropriate for a work-from-home setting.
- You need to be skilled at handling large quantities of requests across various channels, such as chat, email, and phone.
- It is required that you adhere to rigorous quality control standards and maintain precision when recording customer interactions.
- You should feel capable of navigating intricate inquiries and informing leadership about matters that require escalation.
- Strong organizational capabilities are needed to collaborate successfully with internal teams and external store partners to uphold service standards and ensure orders are fulfilled.
Responsibilities
- You will act as the main liaison for individuals purchasing store merchandise, handling requests through email, telephone, and real-time chat.
- You are expected to address customer complaints, manage questions regarding orders, and ensure all conversation records are precisely updated in the relevant accounts.
- A key portion of your duties entails working alongside international departments and online retail locations, which may include making outbound calls to guarantee seamless product shipment.
- You will oversee inbound correspondence to provide prompt assistance to customers and staff, perform administrative duties linked to client support, and report urgent problems to management according to established protocols.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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