Customer Experience – Operations Coordinator
Posted 20 days ago
You'll complete your application on Sourcefit's career site.
About the Role
A remote Customer Experience Operations Coordinator is needed to manage logistical support and daily interactions for membership-based services and facilities. You will facilitate smooth operations across digital channels, ensuring users have positive experiences with bookings, general questions, and facility access. As the main contact point, you will harmonize schedules and uphold high service standards for a wide-ranging clientele. This full-time, remote position is perfect for someone who thrives on multitasking and bridging the gap between operational efficiency and customer requirements in the recreation and hospitality sectors.
Requirements
- You need a minimum of one year of professional experience in hospitality, administrative coordination, or customer support.
- You must demonstrate excellent verbal and written English, professional communication skills, and strong organization.
- You should be able to multitask effectively while paying close attention to detail.
- You must be proficient with spreadsheets and capable of adopting new CRM or administrative software.
- You need a proactive mindset, specifically regarding the ability to reach out to customers to drive participation.
- You must be available for a US Eastern Time schedule that includes weekend shifts and have a quiet, dependable home workspace.
- Previous experience with CRM systems, booking platforms, or a background in sports and recreation is a significant advantage.
Responsibilities
- You will handle customer communications through phone, email, and messaging platforms.
- You will process bookings, manage cancellations, and assist with membership or payment-related inquiries.
- You will input reservation details, oversee smart-lock access, and maintain records in internal systems.
- You will actively market club activities and available court times, while managing invitations and surveys.
- You will track sports equipment and inventory, schedule cleaning services with local staff, and keep internal records up to date.
- You will report maintenance or safety issues and offer recommendations to enhance daily operational performance.
Benefits & Perks
- This is a full-time remote role with a set schedule from 10 AM to 7 PM Eastern Time, Wednesday through Sunday, with US holidays observed.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.