Customer Experience Specialist
Posted 17 days ago
You'll complete your application on Lifely's career site.
About the Role
This e-commerce retailer focuses on home goods such as beds, sleeper sofas, and furniture for children. Operating through a Shopify-based platform, the business prioritizes a smooth shopping experience by providing international storefronts, rapid delivery, and robust product guarantees. The Customer Experience Specialist is essential to maintaining these benchmarks by engaging directly with clients. This role is performed remotely, though you must align your schedule with designated international business hours to maintain high-quality service.
Requirements
- You need a minimum of three years of background in call center or customer support roles, specifically in retail or online commerce.
- You must possess excellent written and spoken English skills to effectively connect with clients.
- You are expected to have practical experience managing order resolutions, including refunds, returns, and exchanges.
- You must be technically adept, specifically with support platforms like Freshdesk, Zendesk, or Gorgias, as well as Shopify or equivalent e-commerce systems.
- You must maintain availability during both US and Australian business hours.
Responsibilities
- You will handle consumer questions and grievances via live chat, email, and telephone.
- You will resolve order or product complications by providing prompt solutions and overseeing the handling of refunds, exchanges, and returns.
- You will support customers by conducting product research to provide knowledgeable advice and identifying common issues to recommend operational changes.
- You will participate in the ongoing improvement of internal support workflows to elevate service standards.
Benefits & Perks
- You will receive a competitive salary package.
- You will be provided with full health and insurance coverage.
- You will have access to career growth and professional advancement paths.
- You will work in a flexible, remote professional setting.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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