Customer Onboarding and Training Coordinator
Posted 15 days ago
You'll complete your application on SupportNinja's career site.
About the Role
We are looking for a committed Customer Onboarding and Training Coordinator to assist organizations in reaching their objectives through flexible outsourcing services. This position focuses on ensuring a smooth client experience by overseeing the initial setup phase and delivering thorough education to promote lasting results. As a key team member, you will serve as a main contact for clients, delivering attentive and expert support. You will work alongside internal teams to solve problems, upholding a high service quality. You will perform your duties in an energetic, remote setting that prioritizes ongoing growth and professional development through various educational efforts. Your tasks involve managing several client transitions at once, ensuring target completion, and utilizing feedback to update training curricula. This position is perfect for an organized individual who values education, client satisfaction, and fostering relationships in a collaborative, fast-moving environment.
Requirements
- You should have at least 12 months of experience in client-facing roles, specifically in onboarding or training.
- You must demonstrate strong facilitation and presentation abilities to conduct effective sessions through webinars, live calls, or self-paced resources.
- You need excellent verbal and written communication skills and the organizational talent to handle several client accounts at the same time.
- You must have familiarity with customer onboarding software, learning management systems, or training platforms.
- You should exhibit a strong focus on customer service and the capacity to function autonomously with little oversight.
- You need a high degree of attention to detail for monitoring progress and possess foundational knowledge of technical troubleshooting.
- You are preferred to have proficiency in Zendesk and Salesforce.
- You will be considered a stronger candidate if you have a background in outbound sales or cold calling.
Responsibilities
- You will organize and book all initial setups and educational sessions for incoming clients.
- You will provide training regarding our products or services using multiple delivery methods while keeping all guides and resources current.
- You will monitor progress toward completion, oversee pending tasks, and act as the primary liaison for client questions during implementation.
- You will work with internal groups to fix obstacles or bottlenecks that could hinder the client experience.
- You will collect and evaluate client input to help enhance current training initiatives.
- You will follow organizational guidelines, aim to beat performance benchmarks, and work cross-functionally to provide uniform service.
- You will maintain a helpful, professional, and empathetic demeanor with all clients and teammates.
Benefits & Perks
- You will have a remote work arrangement allowing you to perform your duties from home.
- You will participate in a bring-your-own-device equipment policy.
- You will have access to diverse learning and training opportunities for your career advancement.
- The organization operates as an Equal Employment Opportunity employer.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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