Customer Onboarding & Training Coordinator
Posted 15 days ago
You'll complete your application on SupportNinja's career site.
About the Role
This remote position, located in the Philippines, involves serving as a primary contact for new clients to facilitate their initial success. You will manage the onboarding journey and ensure users are properly educated on service offerings. Your work includes overseeing onboarding milestones, creating and updating educational resources, and collecting feedback to optimize internal processes. By partnering with internal teams to troubleshoot issues and minimize delays, you will ensure clients receive excellent support and are prepared to integrate these services into their business workflows.
Requirements
- You need a minimum of one year of professional experience in a customer-oriented field, specifically in training or onboarding.
- You must demonstrate strong organizational capabilities, including the ability to manage multiple concurrent onboarding projects with high attention to detail.
- You are required to have superior verbal and written communication skills, along with the capacity to conduct engaging presentations for diverse groups.
- You must be proficient in utilizing training platforms, learning management systems, or specialized onboarding software.
- You should possess foundational technical troubleshooting skills and have practical experience working with Zendesk and Salesforce.
- While not mandatory, previous background in cold calling or outbound sales is viewed as a significant advantage.
- You are expected to be capable of working autonomously with very little oversight.
Responsibilities
- You will organize and lead onboarding activities, such as webinars, live meetings, or the distribution of self-directed training materials.
- You are responsible for monitoring progress on onboarding stages, tracking outstanding tasks, and providing continuous support during the integration period.
- You will be tasked with revising and creating training manuals while soliciting client input to enhance departmental performance.
- You will work alongside internal departments to address service hurdles, reduce project lags, and achieve or surpass established performance benchmarks.
- You must maintain a professional and empathetic demeanor while following all internal regulations and operational standards.
Benefits & Perks
- This role is performed remotely, utilizing a bring-your-own-device policy with provided equipment and access to various professional development and training programs.
- The employer is dedicated to maintaining a workplace that offers equal employment opportunities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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