Customer Service Advisor
Posted 18 days ago
You'll complete your application on RecruitGo's career site.
About the Role
In this Customer Service Advisor position, you will be instrumental in delivering premium support and maintaining service standards for our clientele. Operating entirely remotely, you will manage core customer communications, handle order processing, and act as the main liaison for diverse queries. We seek a professional committed to fostering excellent customer experiences and strong relationships while fulfilling all service requirements efficiently. You will work alongside internal departments to optimize workflows and provide quick issue resolution, playing a key part in client success. This role provides a versatile environment featuring varied professional challenges, a collaborative and inclusive culture, and a reliable trajectory for career advancement in a flexible, remote arrangement.
Requirements
- You should demonstrate excellent written and spoken English proficiency alongside a naturally client-centric and solution-driven attitude.
- You must exhibit superior organizational abilities, strong time management, and meticulous attention to detail while juggling several responsibilities at once.
- You need the capability to function independently in a remote setting, maintain self-motivation, and adjust your working hours to match UK business time zones.
- You are expected to resolve standard customer tasks autonomously and recognize the appropriate moments to escalate problems.
- Prior background in e-commerce, logistics, order processing, shared services, or customer support is highly preferred.
- You should possess traits of empathy, patience, and reliability, and enjoy working within a team-oriented setting.
Responsibilities
- Manage order processing for requests submitted via email and handle various quote-related inquiries.
- Document and monitor all customer complaints and questions inside NetSuite to facilitate precise reporting.
- Respond to incoming web-based inquiries and settle customer concerns rapidly to uphold superior service quality.
- Supply dependable delivery timeframes and coordinate with peers to route intricate requests to the specialized quoting department.
- Partner with internal teams to guarantee on-time service fulfillment and proactively aim to surpass customer expectations while building strong rapport.
Benefits & Perks
- You will receive secure, legally compliant employment through Employer of Record services as well as a full-time remote working structure.
- You will be integrated into a supportive, diverse, and inclusive environment that promotes inter-departmental teamwork.
- The position includes a competitive compensation package, exposure to varied professional tasks, and real potential for career development.
- Full support is provided throughout the entire recruitment and onboarding process.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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