Customer Service Associate – ENG
Posted 7 days ago
You'll complete your application on StaffRight Careers's career site.
About the Role
We are hiring a remote Customer Service Associate to handle the initial intake of Property and Casualty claims. You will serve as a primary liaison between agents, policyholders, and internal staff to maintain smooth and precise claims processing. This position is suited for a detail-driven individual who thrives in a dynamic setting and possesses strong administrative and communication capabilities. Our organization operates on a remote-first basis, emphasizing a healthy work-life balance, open communication, and opportunities for career development.
Requirements
- You need strong English proficiency in both speaking and writing, along with past administrative experience, ideally in the insurance or professional services sector.
- You must be prepared to work during US business hours and be able to commence employment within a fortnight of an offer.
- You need to be skilled in Microsoft Office and Google Workspace and possess a stable internet connection with at least 50 Mbps.
- You are required to provide your own workstation, including noise-canceling headphones, a webcam, and a power and connectivity backup system.
- You must be comfortable utilizing time-monitoring tools like Time Doctor.
Responsibilities
- You will handle incoming calls for the First Notice of Loss and deliver excellent phone-based assistance to those filing claims.
- You will input comprehensive loss data and reports into our system and manage electronic file documentation.
- You will be tasked with arranging salvage and towing services, managing mitigation correspondence, checking coverage, and performing policy audits.
- You will oversee relationships with vendors, handle invoice processing, keep precise policy and client files, and find ways to optimize internal workflows.
Benefits & Perks
- You will receive a competitive salary, sick leave, and paid vacation time.
- You will have access to medical insurance, with specific plans provided for residents of Latin America or the Philippines.
- Your time off package covers all national holidays.
- You will be enrolled in an Elite VA initiative that includes rewards and service milestones, with ongoing support from an available human resources department.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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