Customer Service Consultant
Posted 8 days ago
You'll complete your application on Satellite Office's career site.
About the Role
This organization, headquartered in the Philippines, connects skilled local professionals with elite international enterprises. The firm promotes a culture centered on its people, emphasizing staff involvement, ongoing training, and sustainable career advancement. Utilizing high-end, modern office spaces in Cebu and Metro Manila, the firm creates a setting where top-tier talent can succeed while providing high-quality services to global partners. As a Customer Service Consultant, you will become part of a fast-paced group that serves a wide user base exceeding 100,000 people, focusing specifically on current AccessPay salary packaging clients. This role is a great fit for individuals who take pleasure in developing strong, sustainable rapport through skilled interaction and who are dedicated to upholding superior service benchmarks. You will play a vital role in making certain that every engagement upholds the organization’s foundational values while supporting the success and standing of the customer service department.
Requirements
- Demonstrate robust speaking and writing abilities alongside a mindset oriented toward the customer.
- Show initiative, personal accountability, and a reliable capacity to see customer issues through to resolution.
- Possess a minimum of one year of experience in a customer service capacity, ideally in a contact center or direct service role.
- Exhibit outstanding time management, the ability to handle multiple tasks simultaneously, and strong attention to precision.
- Function effectively in a high-speed work setting and show the ability to grasp and explain technical concepts clearly.
- Provide evidence of success in environments focused on quality and results, while showing confidence in performing referral or lead generation tasks.
Responsibilities
- Deliver prompt, precise, and excellent assistance to clients through email and telephone channels.
- Address general questions, oversee account data, and ensure every communication is handled with a professional and welcoming attitude.
- Document accurate data inside the CRM software and complete administrative duties to facilitate streamlined service workflows.
- Strive to meet defined key performance indicators, service metrics, and Net Promoter Score targets, ensuring all tasks support the organizational mission.
- Maintain a consistent approach to service while exhibiting a commitment to ongoing professional refinement to positively influence a diverse client group.
Benefits & Perks
- Receive a holistic support framework featuring continuous mentorship and broad training and development initiatives.
- Participate in a team-oriented culture supported by frequent company festivities and team-building activities.
- Benefit from specialized wellness initiatives and the chance to collaborate with significant international clients from high-quality, modern office settings.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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