Customer Service, Dispatcher
Posted 22 days ago
You'll complete your application on MultiplyMii's career site.
About the Role
In this position, you will perform daily outbound outreach to vendors via phone and email to verify that jobs are finished correctly. Your duties involve acquiring and uploading images of junk removal projects before and after service using Odoo. You are responsible for keeping job records, status updates, and necessary paperwork current within Docket, as well as handling tickets that need validation. You must communicate clearly with both clients and service providers to resolve uncertainties or obtain missing data. Additionally, you will support vendor onboarding, organize rate sheets, maintain tracking documentation, resolve or escalate confirmation problems to the Operations Director, and negotiate contracts for dumpster and junk removal services.
Requirements
- Possess strong English verbal and written communication skills with a professional and clear tone.
- Demonstrate high attention to detail to ensure precise data management.
- Manage high volumes of daily correspondence while multitasking effectively.
- Show proven experience in vendor management, administrative roles, or customer support.
- Work effectively in a high-speed, operational atmosphere.
- Maintain a dependable internet connection and a computer with a high-quality microphone.
- Manage escalations and resolve minor issues without needing constant supervision.
- Prefer experience with rate negotiation and ticketing or CRM platforms like RingCentral.
- Maintain legal authorization to work within the Philippines.
Responsibilities
- Reach out to vendors to confirm job completion and maintain clear correspondence with clients and providers.
- Manage job status updates and paperwork across internal platforms, ensuring consistent follow-ups via the ticketing system.
- Monitor pending tickets to ensure all necessary tasks reach completion.
- Support the integration of new vendors and keep rate documentation and tracking logs updated.
- Escalate complex problems to the Operations Director or other staff to ensure workflow continuity.
- Identify, vet, and negotiate terms with service providers for junk removal and dumpster rental projects.
Benefits & Perks
- Benefit from a fully remote work arrangement that supports work-life balance.
- Receive a 13th-month bonus and comprehensive health insurance.
- Access an inclusive fringe benefits program.
- Utilize paid service incentive leave and observe all standard Philippine holidays.
- Take advantage of professional development and learning opportunities at no cost.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
WorkNow estimate
$4 – $8 / hr
≈ $650 – 1,300 / mo
This range is an estimate based on the role, seniority, and location. Actual pay may differ.
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