Customer Service Officer, 4 months contract
Posted 23 days ago
You'll complete your application on Satellite Office's career site.
About the Role
A dedicated Customer Service Officer is needed for a four-month remote contract to assist prominent international clients. This position focuses on providing high-quality support within a collaborative, people-centric environment that promotes consistent professional growth and engagement.
Requirements
- You should possess prior experience in a customer service role, preferably within a voice-based or call center setting.
- You must demonstrate excellent verbal communication skills, active listening, a solution-oriented approach, and genuine empathy toward customers.
- You are expected to be proficient with telephony software and CRM tools while maintaining the ability to manage time well and process numerical data with precision.
- You should be a collaborative team player with a strong attention to detail and a commitment to ongoing self-improvement.
- You must provide a quiet, professional remote workspace equipped with stable, high-speed internet access.
- You must be able to work flexible hours, including weekends, evenings, or early morning shifts, based on business requirements.
Responsibilities
- You will manage incoming customer inquiries promptly and professionally, prioritizing the resolution of issues during the initial interaction.
- You will manage customer complaints and disagreements by following defined escalation protocols and upholding organizational values.
- You will execute client retention initiatives to bolster customer loyalty and long-term satisfaction.
- You will strive to meet or surpass key performance metrics, such as first contact resolution, average handling time, quality ratings, and general customer satisfaction scores.
- You will escalate intricate problems as required, foster productive relationships with both internal and external support groups, and contribute to team meetings and training by sharing feedback to help achieve collective objectives.
Benefits & Perks
- You will receive ongoing professional support, mentoring, and opportunities for education and skill development.
- You will be eligible to take part in various company celebrations, team-building activities, and wellness initiatives.
- You will have the option to utilize high-end office facilities in Cebu or Manila if you prefer working on-site.
- You will gain the opportunity to collaborate with international clients and major global brands while participating in continuous training programs.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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