Customer Service Officer
Posted 17 days ago
You'll complete your application on VirtualStaff365's career site.
About the Role
This position involves joining a team dedicated to operational success and high-quality customer experiences. You will act as the main point of contact for clients, delivering professional and attentive service in a fast-paced remote setting. You will support businesses in the automotive, retail, and caravan/RV sectors while utilizing advanced technology and AI tools to improve communication efficiency. The role focuses on delivering reliable staffing support to help clients grow, and you will play a key part in maintaining daily operations and fostering enduring customer relationships.
Requirements
- You should have a background in administrative, contact center, or customer service positions.
- You must display exceptional verbal and written English skills alongside a professional and self-assured phone demeanor.
- You need strong multitasking abilities, excellent organizational skills, and high attention to detail for record-keeping and correspondence.
- You must be prepared to master new cloud-based software and maintain a composed, problem-solving attitude.
- Background in the retail, automotive, RV, or caravan industries is preferred, as is experience with e-commerce platforms like Shopify, workshop scheduling software, or freight booking.
- Proficiency with AI productivity software, including Microsoft Copilot, Claude, or ChatGPT, for drafting and editing communications is highly desirable.
Responsibilities
- You will handle incoming telephone calls and manage shared email accounts, ensuring timely responses to support requests, orders, and inquiries.
- You will independently address client concerns and route complicated issues to the relevant personnel.
- You will organize service appointments and workshop bookings, ensuring no scheduling conflicts arise.
- You will keep clients informed regarding product details, order status, and current stock levels.
- You will maintain precise documentation of all interactions, booking data, and notes within company systems, ensuring every inquiry is followed through to resolution.
- You will utilize modern software and AI-based productivity applications to create and manage professional communications across video, live chat, email, and phone platforms.
Benefits & Perks
- This is a full-time, permanent remote position that follows Australian Eastern Standard Time working hours.
- Compensation includes government-mandated benefits, a 13-month pay structure, paid annual leave, and comprehensive HMO coverage.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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