Customer Service Officer
Posted 4 days ago
You'll complete your application on Hunt St's career site.
About the Role
This Australia-based recruitment agency specializes in connecting small-to-medium businesses with skilled offshore talent. By managing the end-to-end hiring journey—including job advertising, candidate vetting, interviews, and regulatory compliance—the organization facilitates efficient remote staffing while upholding ethical labor standards and competitive pay. In this Customer Service Officer position, you will act as a primary liaison for Australian corporate clients, overseeing administrative tasks and delivering exceptional service. You will contribute to a collaborative team focused on building strong professional connections and supporting client operations across diverse software platforms and internal workflows. This position is ideal for candidates who excel in dynamic settings, possess strong cross-border communication skills, and represent client interests with high professionalism.
Requirements
- You must possess a minimum of three years of professional background in client support, administration, appointment setting, or general customer service.
- You need high-level proficiency in written and verbal English, enabling you to interact clearly and professionally with Australian clients.
- You are required to be skilled in the Microsoft 365 suite, specifically Word, Excel, Outlook, SharePoint, Teams, and PowerPoint.
- Experience utilizing HubSpot CRM or similar customer relationship management software is mandatory.
- You should be capable of quickly mastering new SaaS tools and integrating AI assistants such as Microsoft Copilot or ChatGPT to boost productivity.
- You must demonstrate strong attention to detail, organizational prowess, and the ability to operate autonomously.
- You are required to reside in the Philippines and have access to a dedicated, quiet workspace.
- You must have a reliable computer, a professional-grade headset, a primary internet connection providing at least 40 Mbps download and 20 Mbps upload, and a secondary backup internet source.
Responsibilities
- You will address queries from Australian business clients via telephone, electronic mail, and virtual conferences.
- You will be responsible for booking appointments, organizing service visits, and managing follow-up procedures to ensure all client expectations are fulfilled.
- You will create, format, and update various reports, documents, and presentations while tracking all interactions and data within the HubSpot CRM.
- You will facilitate client requests, provide support for SaaS tools, and pinpoint ways to enhance administrative processes.
- You will utilize AI technologies to draft content and structure data, ensuring a high level of professional communication in every interaction.
- You will conduct internal follow-up tasks to guarantee that all work meets quality standards.
Benefits & Perks
- This role is a fully remote position operating on a Monday through Friday schedule, structured as an independent contractor engagement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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