Customer Service Operation Support Specialist
Posted 1 month ago
You'll complete your application on Maneuver Marketing's career site.
About the Role
This Singapore-based firm, established in 2018, is a high-growth organization specializing in the creation, management, and expansion of health and wellness ecommerce brands. Having reached an annual revenue exceeding USD $122 million through proprietary online storefronts and major marketplaces such as Amazon, the company seeks to transform the health and wellness sector with functional products. The Customer Service Operation Support Specialist is a vital role within this dynamic environment. You will join a team centered on operational efficiency, managing significant tasks such as complex escalations, payment disputes, and data organization. This position is ideal for professionals who excel in rapid-paced environments and wish to build broad expertise in essential workflows to support global wellness brands.
Requirements
- Strong analytical skills and extreme attention to detail are required to complete complex assignments.
- Ability to exercise sound discretion within defined parameters and determine when to escalate specific matters.
- Professional English proficiency in both written and spoken forms, including the confidence to place occasional outbound phone calls.
- Commitment to consistent remote work standards and the ethical, secure handling of customer and financial data.
- Eagerness to acquire new skills, adapt to evolving technologies, and engage with professional coaching.
- Background in ecommerce operations, customer support, dispute resolution, or chargeback management is advantageous.
- Technical proficiency in Shopify, Zendesk, collaborative software, spreadsheet applications, and AI-driven workflows is highly desired.
Responsibilities
- Investigate payment disputes and chargebacks by compiling necessary evidence and drafting precise responses.
- Manage intricate case files, including the coordination of reshipments, delivery problem resolution, and payment exception handling with detailed documentation.
- Perform quality assessments to ensure strict adherence to internal standard operating procedures and financial protocols.
- Oversee designated task queues and collaborate with various departments for routine support, while identifying any operational impediments or capacity limitations.
- Take part in quality assurance audits, offer suggestions for process improvements, and assist in evaluating emerging tools and automated systems.
- Support ad-hoc customer-focused projects, including outbound calling campaigns and communication beta-testing, while reporting operational trends to your supervisor.
Benefits & Perks
- A fully remote position offering the flexibility to work from your home environment.
- The chance to collaborate with a high-achieving team within a rapidly growing direct-to-consumer health and wellness enterprise.
- Regular access to professional development, structured feedback, and coaching.
- Opportunities to contribute to the innovation of internal processes, software tools, and automation systems.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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