Customer Service
Posted 1 day ago
You'll complete your application on InsideOut's career site.
About the Role
This position involves working remotely as a virtual assistant to provide customer service for home service providers in the United States, such as landscaping, plumbing, electrical, and cleaning firms. You will function as an essential component of the administrative staff, directly engaging with clients and managing their communications with a high degree of professionalism. This is a full-time, remote role for residents of the Philippines, where you will act as the first line of communication for incoming inquiries, ensuring that each interaction reflects the brand standards of the business you represent.
Requirements
- You must be a resident of the Philippines with a C1 English proficiency level, maintaining this fluency throughout your entire shift.
- Prior experience working in a call center or BPO setting is an advantage.
- You should exhibit excellent multitasking skills to handle active calls while simultaneously documenting notes and sending follow-up messages.
- A strong work ethic, high level of accuracy, adaptability, and meticulous attention to detail are necessary.
- You must be comfortable interacting directly with U.S.-based clients.
- Technical prerequisites include a stable internet connection of 40 Mbps or higher, a computer equipped with a minimum of 8 GB of RAM and 6 processor cores, and an dependable backup power system.
Responsibilities
- You will manage incoming calls for various U.S. home service providers, acting as an integrated member of their staff.
- You are expected to answer calls using scripts tailored to each client and complete training to address niche inquiries or schedule services using specific CRM and booking software.
- A major aspect of your daily work is drafting precise, thorough summaries for every call, capturing contact details, the purpose of the call, and other relevant information.
- You are required to send these notes to the client right after concluding each call, maintaining strict accuracy and avoiding any errors or missing data.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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