Customer Service Representative, 3 Month Contract
Posted 19 days ago
You'll complete your application on Hireframe's career site.
About the Role
This position is a three-month contract role designed for a motivated Customer Service Representative to provide support for various consumer brands. You will be responsible for upholding service excellence by managing operational duties and customer interactions in an organized manner. Working within a welcoming and cooperative team, you will focus on delivering quick resolutions to customer questions while contributing to the refinement of support operations. This remote position allows you to provide professional services to an international clientele within a culture that emphasizes skill development and support.
Requirements
- You should have a background in customer support, ideally within the United States e-commerce or consumer goods industry.
- You must possess strong written English abilities to create polite and concise responses.
- You are required to work a full-time overnight shift based in the Philippines to correspond with US operating hours.
- You should be technically skilled with platforms such as Shopify and Gorgias, and familiarity with 3PL systems like ShipBob is highly desired.
- You must be detail-oriented, exhibit patience when handling complex technical tasks, and show persistence in following every ticket through to a final resolution.
Responsibilities
- You will answer customer emails using Gorgias, aiming to provide replies within the same business day.
- You will use Shopify to check and modify order details, monitor deliveries, and address shipping problems through the ShipBob interface.
- You will oversee the full lifecycle of damage, warranty, and replacement requests, as well as manage chargeback disputes using the Shopify application.
- You will apply established macros and standard operating procedures to ensure uniform communication.
- You will inform leadership of any non-standard situations and communicate with colleagues through Slack.
- You will spot patterns in support inquiries and propose workflow enhancements to minimize ticket counts and accelerate turnaround times.
Benefits & Perks
- You will have the flexibility to work from home permanently.
- You are entitled to paid leave and Health Maintenance Organization insurance.
- You may qualify for yearly performance incentives.
- You will receive mentorship from coaches dedicated to your professional advancement and capability building.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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