Customer Service Representative – Activation and Invoicing
Posted 8 days ago
You'll complete your application on SupportNinja's career site.
About the Role
This remote position in the Philippines involves working for an outsourcing firm that utilizes AI to assist rapidly expanding businesses. As a Customer Service Representative specializing in account activation and billing, you will act as a primary contact for users, facilitating their journey through various product offerings. You will operate within a culture that prioritizes professional conduct, data security, teamwork, and ongoing skill development. This role is ideal for those who thrive in high-paced settings, value efficient documentation, and are focused on delivering empathetic support through both human effort and AI-integrated systems.
Requirements
- Minimum of three months of experience in a customer service environment.
- Background in billing, user registration, subscription oversight, and activation procedures is considered an asset.
- Proficient written and verbal communication abilities.
- Comfortable working with software and computer systems.
- Prior usage of CRM tools is strongly encouraged.
- Commitment to a full-time, Monday through Friday shifting schedule.
- Must reside and work remotely within the Philippines.
Responsibilities
- Manage incoming client requests through email, telephone, and live chat platforms.
- Provide precise details regarding offerings and resolve user problems effectively and promptly.
- Execute detailed follow-ups after contacts to confirm issue resolution and promote user satisfaction.
- Record all details of client communication comprehensively within the internal customer relationship management platform.
- Follow all organizational guidelines and internal protocols strictly.
- Work alongside other departments when necessary to ensure tasks are completed.
- Strive to achieve or surpass defined key performance indicators and operational goals.
- Maintain an empathetic and professional demeanor during all interactions with teammates and clients.
- Participate in regular training programs to refine process knowledge and product expertise.
Benefits & Perks
- Competitive salary package inclusive of government-required benefits.
- Health maintenance organization coverage effective from the start date.
- Life insurance enrollment.
- Retirement investment plan featuring employer matching contributions.
- Paid leave allocation and birthday time off.
- Access to professional development programs and educational training.
- Necessary hardware provided for remote work activities.
- Incentive programs, performance bonuses, and a referral scheme.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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